{"id":906,"date":"2026-01-14T18:59:46","date_gmt":"2026-01-14T17:59:46","guid":{"rendered":"https:\/\/www.elportalo.com\/contact-en\/"},"modified":"2026-10-23T00:32:09","modified_gmt":"2026-10-22T22:32:09","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.elportalo.com\/en\/contact\/","title":{"rendered":"CONTACT"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style>.epo{--bg:#050507;--bg2:#0b0b0f;--panel:rgba(255,255,255,.05);--panel2:rgba(255,255,255,.08);--border:rgba(255,255,255,.12);--border2:rgba(255,255,255,.22);--text:#fff;--muted:rgba(255,255,255,.82);--muted2:rgba(255,255,255,.58);--red:#b51212;--red2:#ff2a2a;--r:28px;--r2:20px;--max:1400px;background:var(--bg);color:var(--text);font-family:inherit;-webkit-font-smoothing:antialiased}.epo *,.epo *::before,.epo *::after{box-sizing:border-box}.epo a{color:inherit;text-decoration:none}.epo p{margin:0 0 16px;color:var(--muted);line-height:1.75;font-size:17px}.epo h2,.epo h3{margin:0;line-height:1.15;letter-spacing:-.02em}.epo-wrap{width:100%;max-width:var(--max);margin:0 auto;padding:0 24px}.epo-sec{position:relative;padding:80px 0;background:var(--bg)}.epo-sec--alt{background:linear-gradient(180deg,var(--bg) 0%,var(--bg2) 50%,var(--bg) 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span{font-size:14px;color:var(--muted2)}.epo-note{margin-top:26px;padding:18px 22px;border-radius:16px;background:rgba(255,42,42,.08);border:1px solid rgba(255,42,42,.3);font-size:15px;color:var(--muted);line-height:1.65}.epo-hero{position:relative;overflow:hidden;background:var(--bg)}.epo-hero__bg{position:absolute;inset:0;background-image:url(\"https:\/\/mle0lyppdcdz.i.optimole.com\/cb:aajL.dc9\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/www.elportalo.com\/wp-content\/uploads\/2026\/01\/Streamer-Header.jpg\");background-size:cover;background-position:center 25%;opacity:.3}.epo-hero__veil{position:absolute;inset:0;background:linear-gradient(180deg,rgba(5,5,7,.66) 0%,rgba(5,5,7,.9) 60%,var(--bg) 100%)}.epo-hero__inner{position:relative;z-index:2;padding:88px 0 64px}.epo-rv{opacity:0;transform:translateY(22px);transition:opacity .7s ease,transform .7s ease}.epo-rv.is-in{opacity:1;transform:none}@media (prefers-reduced-motion:reduce){.epo-rv{opacity:1;transform:none;transition:none}}@media (max-width:1100px){.epo-grid--3{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:780px){.epo-sec{padding:60px 0}.epo-hero__inner{padding:64px 0 44px}.epo-grid--2,.epo-grid--3{grid-template-columns:1fr}.epo-btn{width:100%}.epo-wrap{padding:0 18px}}<\/style>\n<div class=\"epo\">\n<section class=\"epo-hero\">\n<div class=\"epo-hero__bg\"><\/div>\n<div class=\"epo-hero__veil\"><\/div>\n<div class=\"epo-hero__inner\">\n<div class=\"epo-wrap\">\n<div class=\"epo-rv\" style=\"max-width:820px\"><span class=\"epo-kicker\">Contact<\/span><\/p>\n<h1 class=\"epo-h1\">We&#8217;re <span class=\"epo-accent\">directly reachable<\/span>.<\/h1>\n<pee class=\"epo-lead\">Whether it&#8217;s a technical question, an account issue, a report of a violation or a press enquiry \u2014 pick the right route below. We answer in English or German, without an anonymous ticket system.<\/pee><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-grid epo-grid--3 epo-rv\"><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/en\/download\/\"><span class=\"epo-ico\">\ud83d\udcf1<\/span><\/p>\n<h3 class=\"epo-h3\">Support in the app<\/h3>\n<pee>The fastest way to reach us: open the elPortalO app and use the support area in your profile. There you see your account and your elPortalO ID \u2014 which speeds up every request.<\/pee><b class=\"go\">Open or get the app \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/en\/support\/\"><span class=\"epo-ico\">\ud83d\udcac<\/span><\/p>\n<h3 class=\"epo-h3\">Help &#038; support<\/h3>\n<pee>Technical problems, account, coins or questions about the app. Most answers are already in the help centre.<\/pee><b class=\"go\">To the help centre \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/en\/community-guidelines\/\"><span class=\"epo-ico\">\ud83d\udea9<\/span><\/p>\n<h3 class=\"epo-h3\">Report content or a user<\/h3>\n<pee>The fastest way to report violations of our community guidelines is directly in the app \u2014 or by email below.<\/pee><b class=\"go\">What is prohibited? \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/datenschutz\/\"><span class=\"epo-ico\">\ud83d\uddd1\ufe0f<\/span><\/p>\n<h3 class=\"epo-h3\">Delete your account<\/h3>\n<pee>You can delete your account yourself in the app at any time. Without app access, send your request by email. The fastest way is directly in the app under <strong>Profile \u2192 Settings \u2192 Delete account<\/strong>.<\/pee><b class=\"go\">How we delete data (German) \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/en\/agency\/\"><span class=\"epo-ico\">\ud83e\udd1d<\/span><\/p>\n<h3 class=\"epo-h3\">Press &#038; collaborations<\/h3>\n<pee>Media enquiries, partnerships, agency topics or interest in working with elPortalO.<\/pee><b class=\"go\">Agency program \u2192<\/b><\/a><\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\"><span class=\"epo-kicker\">Direct contact<\/span><\/p>\n<h2 class=\"epo-h2\">Direct ways to reach us.<\/h2>\n<pee class=\"epo-lead\">The quickest route is the support function in the app: your elPortalO ID, your account and your activity are already there. Use the options here if you currently have no app access.<\/pee><\/div>\n<div class=\"epo-grid epo-grid--3 epo-rv\">\n<div class=\"epo-mail\"><small>General contact<\/small><a class=\"addr\" href=\"mailto:info@elportalo.com\">info@elportalo.com<\/a><span>Support, account, coins, general questions<\/span><\/div>\n<div class=\"epo-mail\"><small>Privacy &#038; deletion<\/small><a class=\"addr\" href=\"mailto:info@elportalo.com?subject=Privacy%20request\">info@elportalo.com<\/a><span>Access, rectification, erasure under the GDPR<\/span><\/div>\n<div class=\"epo-mail\"><small>Provider &#038; address<\/small><a class=\"addr\" href=\"https:\/\/www.elportalo.com\/impressum\/\">Legal notice<\/a><span>Full provider identification (German)<\/span><\/div>\n<\/div>\n<div class=\"epo-btns epo-rv\"><a class=\"epo-btn epo-btn--primary\" href=\"mailto:info@elportalo.com?subject=elPortalO%20enquiry\">Write a message<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.elportalo.com\/en\/support\/\">Help &#038; support<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.instagram.com\/elportalocom\/\" target=\"_blank\" rel=\"noopener\">Instagram<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.tiktok.com\/@elportalo\" target=\"_blank\" rel=\"noopener\">TikTok<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.youtube.com\/@elPortalOcom\" target=\"_blank\" rel=\"noopener\">YouTube<\/a><\/div>\n<div class=\"epo-note epo-rv\"><strong>Please note:<\/strong> We can&#8217;t handle account, coin or safety matters through social media \u2014 for that we need the support route with your elPortalO ID.<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\" style=\"margin-bottom:0\"><span class=\"epo-kicker\">Your message<\/span><\/p>\n<h2 class=\"epo-h2\">Tell us what you need.<\/h2>\n<pee class=\"epo-lead\">The more precise your details, the faster the solution. Include your elPortalO ID, your device, the date and time of the problem \u2014 and for coins or payments, the order number as well.<\/pee>\n<div class=\"epo-btns\"><a class=\"epo-btn epo-btn--primary\" href=\"mailto:info@elportalo.com?subject=elPortalO%20support%20request\">Email info@elportalo.com<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<p><script>(function(){var items=document.querySelectorAll('.epo .epo-rv');if('IntersectionObserver' in window){var io=new IntersectionObserver(function(es){es.forEach(function(e){if(e.isIntersecting){e.target.classList.add('is-in');io.unobserve(e.target);}});},{rootMargin:'0px 0px -8% 0px',threshold:0.05});Array.prototype.forEach.call(items,function(el){io.observe(el);});}else{Array.prototype.forEach.call(items,function(el){el.classList.add('is-in');});}})();<\/script>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-906","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages\/906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/comments?post=906"}],"version-history":[{"count":1,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages\/906\/revisions"}],"predecessor-version":[{"id":914,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages\/906\/revisions\/914"}],"wp:attachment":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/media?parent=906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}