{"id":910,"date":"2026-01-14T19:08:20","date_gmt":"2026-01-14T18:08:20","guid":{"rendered":"https:\/\/www.elportalo.com\/verification-safety-en\/"},"modified":"2026-10-23T01:21:24","modified_gmt":"2026-10-22T23:21:24","slug":"verification-safety","status":"publish","type":"page","link":"https:\/\/www.elportalo.com\/en\/verification-safety\/","title":{"rendered":"Verification &#038; Safety"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; 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p{margin:0 0 12px;font-size:16px}.epo-q__a p:last-child{margin:0}.epo-q__a a,.epo-link{color:var(--red2);font-weight:700;text-decoration:underline;text-underline-offset:3px}.epo-hero{position:relative;overflow:hidden;background:var(--bg)}.epo-hero__bg{position:absolute;inset:0;background-image:url(\"https:\/\/mle0lyppdcdz.i.optimole.com\/cb:aajL.dc9\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/www.elportalo.com\/wp-content\/uploads\/2026\/01\/Streamer-Header.jpg\");background-size:cover;background-position:center 25%;opacity:.3}.epo-hero__veil{position:absolute;inset:0;background:linear-gradient(180deg,rgba(5,5,7,.66) 0%,rgba(5,5,7,.9) 60%,var(--bg) 100%)}.epo-hero__inner{position:relative;z-index:2;padding:88px 0 64px}.epo-rv{opacity:0;transform:translateY(22px);transition:opacity .7s ease,transform .7s ease}.epo-rv.is-in{opacity:1;transform:none}@media (prefers-reduced-motion:reduce){.epo-rv{opacity:1;transform:none;transition:none}}@media (max-width:1100px){.epo-grid--4{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:780px){.epo-sec{padding:60px 0}.epo-hero__inner{padding:64px 0 44px}.epo-grid--2,.epo-grid--3,.epo-grid--4{grid-template-columns:1fr}.epo-btn{width:100%}.epo-wrap{padding:0 18px}}<\/style>\n<div class=\"epo\">\n<section class=\"epo-hero\">\n<div class=\"epo-hero__bg\"><\/div>\n<div class=\"epo-hero__veil\"><\/div>\n<div class=\"epo-hero__inner\">\n<div class=\"epo-wrap\">\n<div class=\"epo-rv\" style=\"max-width:860px\"><span class=\"epo-kicker\">Verification &#038; safety<\/span><\/p>\n<h1 class=\"epo-h1\">Staying <span class=\"epo-accent\">safe<\/span> on elPortalO.<\/h1>\n<pee class=\"epo-lead\">Protection, fairness and trust come first at elPortalO. Through a combination of identity checks, modern security systems, in-app moderation and clear rules, we create a safe environment for live streams, video chats and community interaction.<\/pee>\n<div class=\"epo-btns\"><a class=\"epo-btn epo-btn--primary\" href=\"https:\/\/www.elportalo.com\/en\/support\/\">Help &#038; support<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.elportalo.com\/en\/privacy-policy\/\">Privacy policy (German)<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.elportalo.com\/en\/community-guidelines\/\">Community guidelines<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\"><span class=\"epo-kicker\">Why it matters<\/span><\/p>\n<h2 class=\"epo-h2\">Why safety &#038; verification are essential.<\/h2>\n<pee class=\"epo-lead\">To meet the requirements of the app store guidelines (Apple &#038; Google) as well as European data protection and youth protection standards, we rely on multi-level security concepts.<\/pee><\/div>\n<div class=\"epo-grid epo-grid--3 epo-rv\">\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83d\udee1\ufe0f<\/span><\/p>\n<h3 class=\"epo-h3\">Protection from fake accounts<\/h3>\n<pee>Identity checks protect the community from bot networks, spam accounts and identity theft. Verified accounts signal authenticity.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83d\udcb3<\/span><\/p>\n<h3 class=\"epo-h3\">Secure transactions<\/h3>\n<pee>For transactions in the coin shop and for payouts of diamond balances, verification mechanisms prevent fraud and abuse.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83e\udd16<\/span><\/p>\n<h3 class=\"epo-h3\">Moderation &#038; AI protection<\/h3>\n<pee>Real-time analysis tools and moderation systems help detect rule violations, harassment and inappropriate content early.<\/pee><\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec\">\n<div class=\"epo-wrap\">\n<div class=\"epo-grid epo-grid--2 epo-rv\" style=\"gap:28px;align-items:start\">\n<div class=\"epo-card epo-card--hero\">\n<h2 class=\"epo-h3\" style=\"font-size:24px;margin-bottom:12px\">How verification works<\/h2>\n<pee>Identity verification is simple and protected, through the app or the official support. A valid ID document and a matching selfie are needed:<\/pee>\n<ul class=\"epo-list\">\n<li><strong>ID check:<\/strong> Comparison of name, date of birth and photo to confirm legal age.<\/li>\n<li><strong>Selfie match:<\/strong> Making sure the account holder carries out the verification personally.<\/li>\n<li><strong>Secure storage:<\/strong> Verification data is processed under the GDPR solely for checking and proof purposes.<\/li>\n<li><strong>Verification badge:<\/strong> You receive the check mark after successful confirmation.<\/li>\n<\/ul>\n<div class=\"epo-notice\"><pee><strong>Please note:<\/strong> Submitting forged, manipulated or someone else&#8217;s documents leads to immediate rejection, an account ban and, where applicable, a report to the competent authorities.<\/pee><\/div>\n<\/div>\n<div class=\"epo-card\">\n<h2 class=\"epo-h3\" style=\"font-size:24px;margin-bottom:12px\">Who has to verify?<\/h2>\n<pee>To give the community maximum freedom while protecting it, we distinguish between optional and mandatory verification:<\/pee>\n<ul class=\"epo-list\">\n<li><strong>Viewers &#038; standard users:<\/strong> Verification is voluntary but recommended for extended features.<\/li>\n<li><strong>Streamers &#038; content creators:<\/strong> Verification is required before starting public live streams (18+ youth protection).<\/li>\n<li><strong>Agency owners &#038; coin dealers:<\/strong> Mandatory KYC process to ensure business transparency.<\/li>\n<li><strong>Balance payouts:<\/strong> Mandatory before every payout of diamonds or earnings.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\"><span class=\"epo-kicker\">Real-time protection<\/span><\/p>\n<h2 class=\"epo-h2\">User protection &#038; moderation in real time.<\/h2>\n<pee class=\"epo-lead\">In line with the Google Play and Apple App Store guidelines, elPortalO offers direct in-app functions to protect you from unwanted behavior.<\/pee><\/div>\n<div class=\"epo-grid epo-grid--4 epo-rv\">\n<article class=\"epo-card\"><span class=\"epo-step__no\">1<\/span><\/p>\n<h3 class=\"epo-h3\">In-app report<\/h3>\n<pee>Any user or live stream can be reported directly in two clicks.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-step__no\">2<\/span><\/p>\n<h3 class=\"epo-h3\">Block users<\/h3>\n<pee>Blocked users can neither contact you nor watch your streams.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-step__no\">3<\/span><\/p>\n<h3 class=\"epo-h3\">24\/7 moderation<\/h3>\n<pee>Incoming reports are reviewed promptly by our support and moderation team.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-step__no\">4<\/span><\/p>\n<h3 class=\"epo-h3\">Consequences<\/h3>\n<pee>Violations lead to warnings, muting or permanent account exclusion.<\/pee><\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec\">\n<div class=\"epo-wrap\">\n<div class=\"epo-grid epo-grid--3 epo-rv\"><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/en\/privacy-policy\/\"><span class=\"epo-ico\">\ud83d\udd12<\/span><\/p>\n<h3 class=\"epo-h3\">Privacy<\/h3>\n<pee>Learn in detail how your data is protected and processed under the GDPR.<\/pee><b class=\"go\">Open privacy policy (German) \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/en\/support\/\"><span class=\"epo-ico\">\ud83d\udce9<\/span><\/p>\n<h3 class=\"epo-h3\">Support &#038; contact<\/h3>\n<pee>Questions about verification or want to report a problem? Our support will help you.<\/pee><b class=\"go\">Open support \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/en\/community-guidelines\/\"><span class=\"epo-ico\">\ud83d\udcdc<\/span><\/p>\n<h3 class=\"epo-h3\">Community rules<\/h3>\n<pee>Read our guidelines for respectful and safe interaction on elPortalO.<\/pee><b class=\"go\">Open guidelines \u2192<\/b><\/a><\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\"><span class=\"epo-kicker\">FAQ<\/span><\/p>\n<h2 class=\"epo-h2\">Frequently asked questions.<\/h2>\n<pee class=\"epo-lead\">Important questions and answers about verification, safety and youth protection.<\/pee><\/div>\n<div class=\"epo-faq epo-rv\">\n<details class=\"epo-q\" open>\n<summary>Is verification free for all users?<\/summary>\n<div class=\"epo-q__a\"><pee>Yes, identity verification at elPortalO is completely free.<\/pee><\/div>\n<\/details>\n<details class=\"epo-q\">\n<summary>How long does it take to review my documents?<\/summary>\n<div class=\"epo-q__a\"><pee>A verification request is usually processed within 24 to 48 hours. With high volumes or illegible documents there may be slight delays.<\/pee><\/div>\n<\/details>\n<details class=\"epo-q\">\n<summary>What happens to the ID data I submit?<\/summary>\n<div class=\"epo-q__a\"><pee>Your data is stored encrypted under strict GDPR requirements and used only to verify your account and for legally required checks (e.g. youth protection, anti-money-laundering). Passing it on to third parties for advertising purposes is excluded.<\/pee><\/div>\n<\/details>\n<details class=\"epo-q\">\n<summary>How can I report harassing users or inappropriate streams?<\/summary>\n<div class=\"epo-q__a\"><pee>In the chat or directly in the live stream, tap the three dots (&#8230;) and choose \u201cReport\u201d. Our moderation team receives the notice immediately. You can also block the user so they can no longer send you messages.<\/pee><\/div>\n<\/details>\n<details class=\"epo-q\">\n<summary>What happens after I&#8217;ve reported something?<\/summary>\n<div class=\"epo-q__a\"><pee>We confirm receipt of your report and review it \u2014 automatically and, where needed, additionally by a person. We handle reports about youth protection, violence and sexual content as a priority. We inform you of the result. If the review leads to a measure, the affected account receives a justification. The full process is in the <a href=\"https:\/\/www.elportalo.com\/en\/community-guidelines\/\">community guidelines<\/a>.<\/pee><\/div>\n<\/details>\n<details class=\"epo-q\">\n<summary>I think a ban is wrong \u2014 what can I do?<\/summary>\n<div class=\"epo-q__a\"><pee>You can have any warning, restriction or ban reviewed. Write to us through the <a href=\"https:\/\/www.elportalo.com\/en\/contact\/\">contact page<\/a>, give your elPortalO ID and briefly explain why you think the decision is wrong. We&#8217;ll look at the case again and reply with a justification. Your statutory rights remain unaffected.<\/pee><\/div>\n<\/details>\n<details class=\"epo-q\">\n<summary>Can I have my account and data deleted?<\/summary>\n<div class=\"epo-q__a\"><pee>Yes, at any time. In the app, go to <strong>Profile \u2192 Settings \u2192 Delete account<\/strong>. Without app access, send your request through the <a href=\"https:\/\/www.elportalo.com\/en\/contact\/\">contact page<\/a>. Your verification data is deleted as well, unless a statutory retention obligation applies. More in the <a href=\"https:\/\/www.elportalo.com\/en\/privacy-policy\/\">privacy policy<\/a>.<\/pee><\/div>\n<\/details>\n<pee style=\"margin-top:6px\">For reports and complaints you can reach us directly in the app through the report function or by email at info@elportalo.com. How we handle reports is set out in our <a class=\"epo-link\" href=\"https:\/\/www.elportalo.com\/en\/terms-of-use\/\">terms of use<\/a>.<\/pee><\/div>\n<\/div>\n<\/section>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"inLanguage\":\"en\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is verification free for all users?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, identity verification at elPortalO is completely free.\"}},{\"@type\":\"Question\",\"name\":\"How long does it take to review my documents?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A verification request is usually processed within 24 to 48 hours. 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