{"id":911,"date":"2026-01-14T19:00:29","date_gmt":"2026-01-14T18:00:29","guid":{"rendered":"https:\/\/www.elportalo.com\/community-guidelines-en\/"},"modified":"2026-10-23T15:39:10","modified_gmt":"2026-10-23T13:39:10","slug":"community-guidelines","status":"publish","type":"page","link":"https:\/\/www.elportalo.com\/en\/community-guidelines\/","title":{"rendered":"Community Guidelines"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style>.epo{--bg:#050507;--bg2:#0b0b0f;--panel:rgba(255,255,255,.05);--panel2:rgba(255,255,255,.08);--border:rgba(255,255,255,.12);--border2:rgba(255,255,255,.22);--text:#fff;--muted:rgba(255,255,255,.82);--muted2:rgba(255,255,255,.58);--red:#b51212;--red2:#ff2a2a;--r:28px;--r2:20px;--max:1400px;background:var(--bg);color:var(--text);font-family:inherit;-webkit-font-smoothing:antialiased}.epo *,.epo *::before,.epo *::after{box-sizing:border-box}.epo a{color:inherit;text-decoration:none}.epo p{margin:0 0 16px;color:var(--muted);line-height:1.75;font-size:17px}.epo h2,.epo h3{margin:0;line-height:1.15;letter-spacing:-.02em}.epo ul{margin:0;padding:0;list-style:none}.epo-wrap{width:100%;max-width:var(--max);margin:0 auto;padding:0 24px}.epo-sec{position:relative;padding:80px 0;background:var(--bg)}.epo-sec--alt{background:linear-gradient(180deg,var(--bg) 0%,var(--bg2) 50%,var(--bg) 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25%;opacity:.3}.epo-hero__veil{position:absolute;inset:0;background:linear-gradient(180deg,rgba(5,5,7,.66) 0%,rgba(5,5,7,.9) 60%,var(--bg) 100%)}.epo-hero__inner{position:relative;z-index:2;padding:88px 0 64px}.epo-rv{opacity:0;transform:translateY(22px);transition:opacity .7s ease,transform .7s ease}.epo-rv.is-in{opacity:1;transform:none}@media (prefers-reduced-motion:reduce){.epo-rv{opacity:1;transform:none;transition:none}}@media (max-width:1100px){.epo-grid--3{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:780px){.epo-sec{padding:60px 0}.epo-hero__inner{padding:64px 0 44px}.epo-grid--2,.epo-grid--3{grid-template-columns:1fr}.epo-btn{width:100%}.epo-wrap{padding:0 18px}.epo-box{padding:24px}}<\/style>\n<div class=\"epo\">\n<section class=\"epo-hero\">\n<div class=\"epo-hero__bg\"><\/div>\n<div class=\"epo-hero__veil\"><\/div>\n<div class=\"epo-hero__inner\">\n<div class=\"epo-wrap\">\n<div class=\"epo-rv\" style=\"max-width:860px\"><span class=\"epo-kicker\">Community guidelines<\/span><\/p>\n<h1 class=\"epo-h1\">Rules for a <span class=\"epo-accent\">safe community<\/span>.<\/h1>\n<pee class=\"epo-lead\">elPortalO is a platform for live streaming, entertainment and exchange. So that users, streamers (hosts), agencies and supporters feel safe, clear rules apply to content, behavior, payments and how we treat each other.<\/pee>\n<div class=\"epo-btns\"><a class=\"epo-btn epo-btn--primary\" href=\"https:\/\/www.elportalo.com\/en\/support\/\">Report a violation<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.elportalo.com\/en\/verification-safety\/\">Verification &#038; safety<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.elportalo.com\/en\/privacy-policy\/\">Privacy<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\"><span class=\"epo-kicker\">Basic principles<\/span><\/p>\n<h2 class=\"epo-h2\">Basic principles.<\/h2>\n<pee class=\"epo-lead\">These guidelines apply to all areas of elPortalO \u2014 including profiles, live streams, chats, comments, posts (Moments), agencies, coins, gifts and support functions.<\/pee><\/div>\n<div class=\"epo-grid epo-grid--3 epo-rv\">\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83e\udd1d<\/span><\/p>\n<h3 class=\"epo-h3\">Respectful treatment<\/h3>\n<pee>Treat other users fairly and without harassment, bullying, insults or discrimination of any kind.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83d\udee1\ufe0f<\/span><\/p>\n<h3 class=\"epo-h3\">Safety &#038; protection<\/h3>\n<pee>Content or behavior that endangers, exploits or harasses people is penalised immediately.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-ico\">\u2705<\/span><\/p>\n<h3 class=\"epo-h3\">Real accounts &#038; authenticity<\/h3>\n<pee>Fake profiles, identity theft (impersonation) and fraud are strictly prohibited on elPortalO.<\/pee><\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\"><span class=\"epo-kicker\">Prohibited<\/span><\/p>\n<h2 class=\"epo-h2\">Strictly prohibited content and actions.<\/h2>\n<pee class=\"epo-lead\">The following content, actions and offers are prohibited on elPortalO. Violations lead to immediate sanctions up to exclusion.<\/pee><\/div>\n<div class=\"epo-grid epo-grid--3 epo-rv\">\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83d\udeab<\/span><\/p>\n<h3 class=\"epo-h3\">Sexual content<\/h3>\n<pee>Nudity, pornography, sexually suggestive depictions, escort services, sugar daddy\/sugar baby offers and adult offers are prohibited.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83d\udd1e<\/span><\/p>\n<h3 class=\"epo-h3\">Strict youth protection<\/h3>\n<pee>Children and minors under 18 must not be shown in streams. Cybergrooming and endangering minors lead to an immediate report to the authorities.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-ico\">\u26a0\ufe0f<\/span><\/p>\n<h3 class=\"epo-h3\">Violence &#038; self-endangerment<\/h3>\n<pee>Extreme violence, gore, self-harm, eating disorders, suicidal thoughts or dangerous challenges are prohibited.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83d\udc8a<\/span><\/p>\n<h3 class=\"epo-h3\">Drugs &#038; illegal substances<\/h3>\n<pee>Consuming, glorifying, visually depicting or brokering drugs, alcohol or illegal goods in front of the camera is prohibited.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83e\udde8<\/span><\/p>\n<h3 class=\"epo-h3\">Hate &#038; extremism<\/h3>\n<pee>Hate speech, racism, discrimination, extremism, terrorist propaganda and calls to violence are not tolerated.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83c\udfad<\/span><\/p>\n<h3 class=\"epo-h3\">Fraud &#038; system abuse<\/h3>\n<pee>Scams, view bots, phishing, spam, exploits (abusing bugs) and manipulation of rankings or coins are prohibited.<\/pee><\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-grid epo-grid--2 epo-rv\" style=\"gap:24px;align-items:start\">\n<div class=\"epo-box\">\n<h3 class=\"epo-h3\" style=\"font-size:24px\">Live stream rules &#038; host duties<\/h3>\n<pee>Live streaming and monetisation on elPortalO are only permitted from age 18 after successful verification.<\/pee>\n<ul class=\"epo-list\">\n<li><strong>Minimum age:<\/strong> Actively streaming as a host is strictly reserved for people aged 18 and over.<\/li>\n<li><strong>No nudity\/sex:<\/strong> Strict ban on explicit content or exposure.<\/li>\n<li><strong>No gambling:<\/strong> Casino games, prohibited games and non-transparent raffles are not allowed.<\/li>\n<li><strong>Applicable law:<\/strong> Ban on drugs, weapons, violence and prohibited items on camera.<\/li>\n<li><strong>No poaching:<\/strong> Aggressively recruiting people to other platforms is prohibited.<\/li>\n<\/ul>\n<\/div>\n<div class=\"epo-box\">\n<h3 class=\"epo-h3\" style=\"font-size:24px\">Copyright &#038; privacy<\/h3>\n<pee>Users and streamers are themselves liable for the content they distribute and stream.<\/pee>\n<ul class=\"epo-list\">\n<li><strong>Copyright (DMCA):<\/strong> No streaming of movies, TV series, sports events or protected music without a licence.<\/li>\n<li><strong>Privacy &#038; doxxing:<\/strong> Publishing third parties&#8217; private data (phone numbers, addresses, real names) is prohibited.<\/li>\n<li><strong>Right to one&#8217;s own image:<\/strong> Streams in public spaces must not violate the rights of uninvolved persons.<\/li>\n<li><strong>No impersonation:<\/strong> False identities or posing as a moderator\/team member are prohibited.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec\">\n<div class=\"epo-wrap\">\n<div class=\"epo-grid epo-grid--2 epo-rv\" style=\"gap:24px;align-items:start\">\n<div class=\"epo-box\">\n<h3 class=\"epo-h3\" style=\"font-size:24px\">Coins, diamonds, gifts and payments<\/h3>\n<pee>Coins serve as a virtual means of payment and are automatically converted into payable diamonds when sent to streamers.<\/pee>\n<ul class=\"epo-list\">\n<li><strong>Official sources:<\/strong> Coins may only be purchased through the app, the official coin shop (elportalo.com) or verified coin dealers.<\/li>\n<li><strong>Ban on third-party trading:<\/strong> Buying, selling or trading coins, accounts or virtual goods outside the official channels is strictly prohibited.<\/li>\n<li><strong>In-app monetisation:<\/strong> Paid chats (fees for messages) and gifts must not be misused for private deals or illegal consideration outside the app.<\/li>\n<li><strong>Ban on abuse:<\/strong> Chargeback fraud, money laundering, scams or illegal generation of coins lead to immediate account suspension.<\/li>\n<\/ul>\n<div class=\"epo-notice\"><strong>Important for payment violations:<\/strong> If fraud, chargebacks, scams or illegally acquired coins are suspected, elPortalO reserves the right to freeze or deduct coins, diamonds and equivalent values or to suspend the affected accounts immediately.<\/div>\n<\/div>\n<div class=\"epo-box\">\n<h3 class=\"epo-h3\" style=\"font-size:24px\">Moderation, AI monitoring and consequences<\/h3>\n<pee>elPortalO relies on a combination of automated real-time AI monitoring, manual moderation and in-app reports.<\/pee>\n<ul class=\"epo-list\">\n<li><strong>AI monitoring:<\/strong> Live streams, chats and media are monitored automatically in real time around the clock.<\/li>\n<li><strong>3-strikes rule:<\/strong> Three minor violations within a calendar year lead to permanent exclusion from the platform.<\/li>\n<li><strong>Immediate suspension:<\/strong> A single serious violation (e.g. youth protection violation, fraud) leads to an unannounced, permanent ban.<\/li>\n<li><strong>Forfeiture of balances:<\/strong> On exclusion for a violation of the guidelines, all claims to profile content, coins, diamonds or dealer\/agency status lapse without refund.<\/li>\n<li><strong>Inactivity:<\/strong> Unassigned accounts that are completely inactive for over 6 months are deleted automatically for server cleanup.<\/li>\n<\/ul>\n<pee style=\"margin-top:14px;margin-bottom:8px\"><strong>Escalation steps:<\/strong><\/pee>\n<div class=\"epo-ladder\"><span>Warning \/ strike<\/span><span>Stream stopped<\/span><span>Content removed<\/span><span>Coins frozen<\/span><span>Temporary ban<\/span><span>Permanent ban<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-grid epo-grid--3 epo-rv\">\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83d\udce2<\/span><\/p>\n<h3 class=\"epo-h3\">Report violations<\/h3>\n<pee>Users can report rule violations directly in the app or through the support page on the website.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83d\udd10<\/span><\/p>\n<h3 class=\"epo-h3\">Verification<\/h3>\n<pee>Hosts, agency owners and coin dealers must complete an identity check with an ID document.<\/pee><\/article>\n<article class=\"epo-card\"><span class=\"epo-ico\">\ud83d\udce9<\/span><\/p>\n<h3 class=\"epo-h3\">Support &#038; help centre<\/h3>\n<pee>For questions, in-app support under \u201cProfile \u2192 Help\u201d and web support are available.<\/pee><\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\"><span class=\"epo-kicker\">Reporting process<\/span><\/p>\n<h2 class=\"epo-h2\">Report, review, decide.<\/h2>\n<pee class=\"epo-lead\">Every report follows the same process with us. You should know what happens after you tap \u201cReport\u201d \u2014 and what you can do if you think a decision is wrong.<\/pee><\/div>\n<div class=\"epo-grid epo-grid--2 epo-rv\" style=\"gap:24px;align-items:start\">\n<div class=\"epo-box\">\n<h3 class=\"epo-h3\">How to report a violation<\/h3>\n<pee>You need no form expertise \u2014 the only thing that matters is that we can find the case again.<\/pee>\n<ul class=\"epo-list\">\n<li>In the app: through the report icon on the live stream, the profile or the individual message.<\/li>\n<li>On the website: through the support request on the Help &#038; support page.<\/li>\n<li>Give the username or elPortalO ID, date and time and briefly describe what happened.<\/li>\n<li>A screenshot or a timestamp in the stream helps us classify the case faster.<\/li>\n<\/ul>\n<\/div>\n<div class=\"epo-box\">\n<h3 class=\"epo-h3\">What happens after your report<\/h3>\n<pee>We confirm receipt of your report and inform you of the outcome.<\/pee>\n<ul class=\"epo-list\">\n<li>Every report is reviewed \u2014 automatically and, where needed, additionally by a person.<\/li>\n<li>We handle reports about youth protection, violence and sexual content as a priority.<\/li>\n<li>If the review leads to a measure, the affected account receives a justification.<\/li>\n<li>For criminal content we involve the competent authorities.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\"><span class=\"epo-kicker\">Step in yourself<\/span><\/p>\n<h2 class=\"epo-h2\">Step in yourself \u2014 and object.<\/h2>\n<pee class=\"epo-lead\">You don&#8217;t have to wait until we&#8217;ve decided. And if you think a decision of ours is wrong, the way to challenge it is just as clear.<\/pee><\/div>\n<div class=\"epo-grid epo-grid--2 epo-rv\" style=\"gap:24px;align-items:start\">\n<div class=\"epo-box\">\n<h3 class=\"epo-h3\">Block and mute<\/h3>\n<pee>Any account can be blocked directly in the app.<\/pee>\n<ul class=\"epo-list\">\n<li>Blocked users can no longer message you.<\/li>\n<li>They can no longer chat in your stream or invite you.<\/li>\n<li>You can undo a block at any time.<\/li>\n<li>Blocking doesn&#8217;t replace a report \u2014 please also report violations.<\/li>\n<\/ul>\n<\/div>\n<div class=\"epo-box\">\n<h3 class=\"epo-h3\">Objecting to a measure<\/h3>\n<pee>Warning, restriction or ban \u2014 you can have any decision reviewed.<\/pee>\n<ul class=\"epo-list\">\n<li>Write to us through support and give your elPortalO ID.<\/li>\n<li>Briefly explain why you think the decision is wrong.<\/li>\n<li>We&#8217;ll look at the case again and reply with a justification.<\/li>\n<li>Your statutory rights remain unaffected.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<pee class=\"epo-rv\" style=\"margin-top:34px;max-width:860px\"><strong>Conclusion:<\/strong> These guidelines create a safe and fair framework for the whole community. By using elPortalO you agree to these rules.<\/pee>\n<div class=\"epo-btns epo-rv\"><a class=\"epo-btn epo-btn--primary\" href=\"https:\/\/www.elportalo.com\/en\/support\/\">Report a violation<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.elportalo.com\/en\/terms-of-use\/\">Terms of use<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.elportalo.com\/en\/privacy-policy\/\">Privacy<\/a><\/div>\n<pee class=\"epo-rv\" style=\"margin-top:22px;font-size:15px\">For reports and complaints you can reach us directly in the app through the report function or by email at info@elportalo.com. How we handle reports is set out in our terms of use.<\/pee><\/div>\n<\/section>\n<\/div>\n<p><script>(function(){var items=document.querySelectorAll('.epo .epo-rv');if('IntersectionObserver' in window){var io=new IntersectionObserver(function(es){es.forEach(function(e){if(e.isIntersecting){e.target.classList.add('is-in');io.unobserve(e.target);}});},{rootMargin:'0px 0px -8% 0px',threshold:0.05});Array.prototype.forEach.call(items,function(el){io.observe(el);});}else{Array.prototype.forEach.call(items,function(el){el.classList.add('is-in');});}})();<\/script>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-911","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages\/911","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/comments?post=911"}],"version-history":[{"count":2,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages\/911\/revisions"}],"predecessor-version":[{"id":1151,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages\/911\/revisions\/1151"}],"wp:attachment":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/media?parent=911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}