{"id":929,"date":"2026-09-05T12:53:28","date_gmt":"2026-09-05T10:53:28","guid":{"rendered":"https:\/\/www.elportalo.com\/delete-account-en\/"},"modified":"2026-10-23T01:21:40","modified_gmt":"2026-10-22T23:21:40","slug":"delete-account","status":"publish","type":"page","link":"https:\/\/www.elportalo.com\/en\/delete-account\/","title":{"rendered":"Delete account"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style>.epo{--bg:#050507;--bg2:#0b0b0f;--panel:rgba(255,255,255,.05);--panel2:rgba(255,255,255,.08);--border:rgba(255,255,255,.12);--border2:rgba(255,255,255,.22);--text:#fff;--muted:rgba(255,255,255,.82);--muted2:rgba(255,255,255,.58);--red:#b51212;--red2:#ff2a2a;--r:28px;--r2:20px;--max:1100px;background:var(--bg);color:var(--text);font-family:inherit;-webkit-font-smoothing:antialiased}.epo *,.epo *::before,.epo *::after{box-sizing:border-box}.epo a{color:var(--red2);font-weight:700;text-decoration:underline;text-underline-offset:3px}.epo a.epo-btn{color:#fff;text-decoration:none}.epo p{margin:0 0 16px;color:var(--muted);line-height:1.75;font-size:17px}.epo h1,.epo h2,.epo h3{margin:0;line-height:1.15;letter-spacing:-.02em}.epo ol,.epo ul{margin:0 0 16px;padding-left:22px;color:var(--muted);line-height:1.8;font-size:17px}.epo-wrap{width:100%;max-width:var(--max);margin:0 auto;padding:0 24px}.epo-sec{padding:72px 0;background:var(--bg)}.epo-sec--alt{background:linear-gradient(180deg,var(--bg) 0%,var(--bg2) 50%,var(--bg) 100%)}.epo-kicker{display:inline-flex;align-items:center;gap:12px;color:var(--muted2);font-weight:800;letter-spacing:.14em;text-transform:uppercase;font-size:12.5px;margin-bottom:18px}.epo-kicker::before{content:\"\";width:9px;height:9px;border-radius:50%;background:var(--red2);box-shadow:0 0 0 5px rgba(255,42,42,.18)}.epo-h1{margin:0 0 20px;font-size:clamp(32px,4.4vw,52px);line-height:1.06;letter-spacing:-.035em;font-weight:900}.epo-h2{font-size:clamp(24px,3vw,36px);font-weight:900;margin:0 0 16px}.epo-h3{font-size:20px;font-weight:800;margin-bottom:10px}.epo-grid{display:grid;gap:22px;grid-template-columns:repeat(2,minmax(0,1fr))}.epo-card{background:var(--panel);border:1px solid var(--border);border-radius:var(--r2);padding:30px}.epo-card ol{margin-bottom:0}.epo-btns{display:flex;flex-wrap:wrap;gap:14px;margin-top:22px}.epo-btn{display:inline-flex;align-items:center;justify-content:center;padding:16px 30px;border-radius:999px;font-weight:800;font-size:16px;line-height:1;background:linear-gradient(135deg,var(--red2) 0%,var(--red) 100%);box-shadow:0 14px 34px rgba(255,42,42,.32)}.epo-table{width:100%;border-collapse:collapse;margin:8px 0 18px;background:var(--panel);border:1px solid var(--border);border-radius:var(--r2);overflow:hidden}.epo-table th,.epo-table td{padding:14px 18px;text-align:left;font-size:15.5px;line-height:1.55;border-bottom:1px solid var(--border);color:var(--muted);vertical-align:top}.epo-table th{color:#fff;font-weight:800;background:var(--panel2)}.epo-table tr:last-child td{border-bottom:0}.epo-note{padding:20px 24px;border-radius:16px;background:rgba(255,42,42,.08);border:1px solid rgba(255,42,42,.3);color:var(--muted);line-height:1.7;font-size:16px}@media (max-width:780px){.epo-sec{padding:56px 0}.epo-grid{grid-template-columns:1fr}.epo-wrap{padding:0 18px}.epo-btn{width:100%}.epo-table th,.epo-table td{padding:12px}}<\/style>\n<div class=\"epo\">\n<section class=\"epo-sec\">\n<div class=\"epo-wrap\"><span class=\"epo-kicker\">Account &#038; data<\/span><\/p>\n<h1 class=\"epo-h1\">Delete your elPortalO account<\/h1>\n<p>You can delete your elPortalO account at any time \u2014 directly in the app or, if you no longer have access, through the request on this page. This page applies to the <strong>elPortalO<\/strong> app by Soyer GbR.<\/p>\n<div class=\"epo-grid\">\n<div class=\"epo-card\">\n<h2 class=\"epo-h3\">1. Delete in the app<\/h2>\n<p>The fastest way \u2014 deletion starts immediately.<\/p>\n<ol>\n<li>Open the elPortalO app<\/li>\n<li>Go to <strong>Profile<\/strong><\/li>\n<li>Then <strong>Settings<\/strong><\/li>\n<li>Choose <strong>Delete account<\/strong><\/li>\n<li>Confirm the security prompt<\/li>\n<\/ol>\n<\/div>\n<div class=\"epo-card\">\n<h2 class=\"epo-h3\">2. Without app access<\/h2>\n<p>No access to your account any more? Submit your request in writing.<\/p>\n<ol>\n<li>Write to us through the contact page or by email<\/li>\n<li>Give your <strong>elPortalO ID<\/strong> and your username<\/li>\n<li>Write from the email address registered with the account so we can match you<\/li>\n<li>We confirm the deletion to you<\/li>\n<\/ol>\n<div class=\"epo-btns\"><a class=\"epo-btn\" href=\"https:\/\/www.elportalo.com\/en\/contact\/\">Request deletion<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<h2 class=\"epo-h2\">What gets deleted<\/h2>\n<table class=\"epo-table\">\n<thead>\n<tr>\n<th>Data<\/th>\n<th>What happens<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Profile, username, profile picture, bio<\/td>\n<td>Permanently deleted<\/td>\n<\/tr>\n<tr>\n<td>Chat messages and comments<\/td>\n<td>Permanently deleted<\/td>\n<\/tr>\n<tr>\n<td>Coin and diamond balance<\/td>\n<td>Expires and is deleted \u2014 a payout is no longer possible afterwards<\/td>\n<\/tr>\n<tr>\n<td>Verification data (ID, selfie)<\/td>\n<td>Deleted, unless a statutory retention obligation applies<\/td>\n<\/tr>\n<tr>\n<td>Payment and invoice records<\/td>\n<td>Kept for the statutory retention period and deleted afterwards<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"epo-note\"><strong>Important:<\/strong> Settle any open payouts before you delete your account. After deletion a balance cannot be restored. A deleted account cannot be reactivated \u2014 you can sign up again at any time, but you start from zero.<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec\">\n<div class=\"epo-wrap\">\n<h2 class=\"epo-h2\">Subscriptions and purchases through the stores<\/h2>\n<p>Purchases you made through the Apple App Store or Google Play are billed by Apple or Google. Deleting your elPortalO account does not cancel anything there automatically. You manage and cancel existing subscriptions directly in your Apple or Google account.<\/p>\n<p>Refunds for store purchases also go through the respective platform. For everything else, see our <a href=\"https:\/\/www.elportalo.com\/en\/refund-policy\/\">refund policy<\/a>.<\/p>\n<h2 class=\"epo-h2\" style=\"margin-top:40px\">Your further rights<\/h2>\n<p>Besides deletion, under the GDPR you also have the right to access, rectification, restriction of processing, data portability and objection. An informal message is enough.<\/p>\n<p>All the details \u2014 which data we process for what purpose and for how long \u2014 are in the <a href=\"https:\/\/www.elportalo.com\/en\/privacy-policy\/\">privacy policy<\/a>. You&#8217;ll find the provider in the <a href=\"https:\/\/www.elportalo.com\/en\/legal-notice\/\">legal notice<\/a>.<\/p>\n<div class=\"epo-btns\"><a class=\"epo-btn\" href=\"https:\/\/www.elportalo.com\/en\/contact\/\">Submit a request<\/a><\/div>\n<\/div>\n<\/section>\n<\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;] Account &#038; data Delete your elPortalO account You can delete your elPortalO account at any time \u2014 directly in the app or, if you no longer have access, through the request on this page. This page applies to the elPortalO app by Soyer GbR. 1. Delete [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-929","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages\/929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/comments?post=929"}],"version-history":[{"count":3,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages\/929\/revisions"}],"predecessor-version":[{"id":1001,"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/pages\/929\/revisions\/1001"}],"wp:attachment":[{"href":"https:\/\/www.elportalo.com\/en\/wp-json\/wp\/v2\/media?parent=929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}