{"id":1294,"date":"2026-10-23T16:28:59","date_gmt":"2026-10-23T14:28:59","guid":{"rendered":"https:\/\/www.elportalo.com\/contacto\/"},"modified":"2026-10-23T16:28:59","modified_gmt":"2026-10-23T14:28:59","slug":"contacto","status":"publish","type":"page","link":"https:\/\/www.elportalo.com\/es\/contacto\/","title":{"rendered":"CONTACTO"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; fullwidth=\u00bbon\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_fullwidth_code _builder_version=\u00bb4.27.8&#8243; _module_preset=\u00bbdefault\u00bb 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(prefers-reduced-motion:reduce){.epo-rv{opacity:1;transform:none;transition:none}}@media (max-width:1100px){.epo-grid--3{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:780px){.epo-sec{padding:60px 0}.epo-hero__inner{padding:64px 0 44px}.epo-grid--2,.epo-grid--3{grid-template-columns:1fr}.epo-btn{width:100%}.epo-wrap{padding:0 18px}}<\/style>\n<div class=\"epo\">\n<section class=\"epo-hero\">\n<div class=\"epo-hero__bg\"><\/div>\n<div class=\"epo-hero__veil\"><\/div>\n<div class=\"epo-hero__inner\">\n<div class=\"epo-wrap\">\n<div class=\"epo-rv\" style=\"max-width:820px\"><span class=\"epo-kicker\">Contacto<\/span><\/p>\n<h1 class=\"epo-h1\">Estamos <span class=\"epo-accent\">directamente a tu alcance<\/span>.<\/h1>\n<pee class=\"epo-lead\">Ya sea una duda t\u00e9cnica, un problema con tu cuenta, la denuncia de una infracci\u00f3n o una consulta de prensa: elige abajo la v\u00eda adecuada. Respondemos en espa\u00f1ol y sin un sistema de tickets an\u00f3nimo.<\/pee><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-grid epo-grid--3 epo-rv\"><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/es\/descargar\/\"><span class=\"epo-ico\">\ud83d\udcf1<\/span><\/p>\n<h3 class=\"epo-h3\">Soporte en la app<\/h3>\n<pee>La forma m\u00e1s r\u00e1pida de contactarnos: abre la app de elPortalO y usa el \u00e1rea de soporte de tu perfil. All\u00ed aparecen tu cuenta y tu ID de elPortalO, lo que agiliza cada solicitud.<\/pee><b class=\"go\">Abrir u obtener la app \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/es\/soporte\/\"><span class=\"epo-ico\">\ud83d\udcac<\/span><\/p>\n<h3 class=\"epo-h3\">Ayuda y soporte<\/h3>\n<pee>Problemas t\u00e9cnicos, cuenta, coins o dudas sobre la app. La mayor\u00eda de las respuestas ya est\u00e1n en el centro de ayuda.<\/pee><b class=\"go\">Ir al centro de ayuda \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/es\/normas-de-la-comunidad\/\"><span class=\"epo-ico\">\ud83d\udea9<\/span><\/p>\n<h3 class=\"epo-h3\">Denunciar contenido o a un usuario<\/h3>\n<pee>La forma m\u00e1s r\u00e1pida de denunciar infracciones de nuestras normas de la comunidad es directamente en la app, o por correo electr\u00f3nico (abajo).<\/pee><b class=\"go\">\u00bfQu\u00e9 est\u00e1 prohibido? \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/es\/politica-de-privacidad\/\"><span class=\"epo-ico\">\ud83d\uddd1\ufe0f<\/span><\/p>\n<h3 class=\"epo-h3\">Elimina tu cuenta<\/h3>\n<pee>Puedes eliminar tu cuenta t\u00fa mismo en la app en cualquier momento. Sin acceso a la app, env\u00eda tu solicitud por correo electr\u00f3nico. Lo m\u00e1s r\u00e1pido es hacerlo directamente en la app, en <strong>Perfil \u2192 Ajustes \u2192 Eliminar cuenta<\/strong>.<\/pee><b class=\"go\">C\u00f3mo eliminamos los datos \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/es\/agencia\/\"><span class=\"epo-ico\">\ud83e\udd1d<\/span><\/p>\n<h3 class=\"epo-h3\">Prensa y colaboraciones<\/h3>\n<pee>Consultas de medios, alianzas, temas de agencias o inter\u00e9s en colaborar con elPortalO.<\/pee><b class=\"go\">Programa de agencias \u2192<\/b><\/a><\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\"><span class=\"epo-kicker\">Contacto directo<\/span><\/p>\n<h2 class=\"epo-h2\">V\u00edas directas para contactarnos.<\/h2>\n<pee class=\"epo-lead\">La v\u00eda m\u00e1s r\u00e1pida es la funci\u00f3n de soporte de la app: tu ID de elPortalO, tu cuenta y tu actividad ya est\u00e1n all\u00ed. Usa las opciones de aqu\u00ed si ahora mismo no tienes acceso a la app.<\/pee><\/div>\n<div class=\"epo-grid epo-grid--3 epo-rv\">\n<div class=\"epo-mail\"><small>Contacto general<\/small><a class=\"addr\" href=\"mailto:info@elportalo.com\">info@elportalo.com<\/a><span>Soporte, cuenta, coins, consultas generales<\/span><\/div>\n<div class=\"epo-mail\"><small>Privacidad y eliminaci\u00f3n<\/small><a class=\"addr\" href=\"mailto:info@elportalo.com?subject=Solicitud%20de%20privacidad\">info@elportalo.com<\/a><span>Acceso, rectificaci\u00f3n y supresi\u00f3n seg\u00fan el RGPD<\/span><\/div>\n<div class=\"epo-mail\"><small>Proveedor y direcci\u00f3n<\/small><a class=\"addr\" href=\"https:\/\/www.elportalo.com\/es\/aviso-legal\/\">Aviso legal<\/a><span>Identificaci\u00f3n completa del proveedor<\/span><\/div>\n<\/div>\n<div class=\"epo-btns epo-rv\"><a class=\"epo-btn epo-btn--primary\" href=\"mailto:info@elportalo.com?subject=Consulta%20elPortalO\">Escribir un mensaje<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.elportalo.com\/es\/soporte\/\">Ayuda y soporte<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.instagram.com\/elportalocom\/\" target=\"_blank\" rel=\"noopener\">Instagram<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.tiktok.com\/@elportalo\" target=\"_blank\" rel=\"noopener\">TikTok<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.youtube.com\/@elPortalOcom\" target=\"_blank\" rel=\"noopener\">YouTube<\/a><\/div>\n<div class=\"epo-note epo-rv\"><strong>Ten en cuenta:<\/strong> No podemos gestionar asuntos de cuenta, coins o seguridad a trav\u00e9s de las redes sociales: para eso necesitamos la v\u00eda de soporte con tu ID de elPortalO.<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\" style=\"margin-bottom:0\"><span class=\"epo-kicker\">Tu mensaje<\/span><\/p>\n<h2 class=\"epo-h2\">Cu\u00e9ntanos qu\u00e9 necesitas.<\/h2>\n<pee class=\"epo-lead\">Cuanto m\u00e1s precisos sean tus datos, m\u00e1s r\u00e1pida ser\u00e1 la soluci\u00f3n. Indica tu ID de elPortalO, tu dispositivo, la fecha y la hora del problema y, para coins o pagos, tambi\u00e9n el n\u00famero de pedido.<\/pee>\n<div class=\"epo-btns\"><a class=\"epo-btn epo-btn--primary\" href=\"mailto:info@elportalo.com?subject=Solicitud%20de%20soporte%20elPortalO\">Escribir a info@elportalo.com<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<p><script>(function(){var items=document.querySelectorAll('.epo .epo-rv');if('IntersectionObserver' in window){var io=new IntersectionObserver(function(es){es.forEach(function(e){if(e.isIntersecting){e.target.classList.add('is-in');io.unobserve(e.target);}});},{rootMargin:'0px 0px -8% 0px',threshold:0.05});Array.prototype.forEach.call(items,function(el){io.observe(el);});}else{Array.prototype.forEach.call(items,function(el){el.classList.add('is-in');});}})();<\/script>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-1294","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.elportalo.com\/es\/wp-json\/wp\/v2\/pages\/1294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elportalo.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elportalo.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/es\/wp-json\/wp\/v2\/comments?post=1294"}],"version-history":[{"count":0,"href":"https:\/\/www.elportalo.com\/es\/wp-json\/wp\/v2\/pages\/1294\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.elportalo.com\/es\/wp-json\/wp\/v2\/media?parent=1294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}