{"id":1449,"date":"2026-10-23T20:14:27","date_gmt":"2026-10-23T18:14:27","guid":{"rendered":"https:\/\/www.elportalo.com\/contact\/"},"modified":"2026-10-23T20:16:12","modified_gmt":"2026-10-23T18:16:12","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.elportalo.com\/fr\/contact\/","title":{"rendered":"CONTACT"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_fullwidth_code _builder_version=\u00a0\u00bb4.27.8&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb 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100%)}.epo-kicker{display:inline-flex;align-items:center;gap:12px;color:var(--muted2);font-weight:800;letter-spacing:.14em;text-transform:uppercase;font-size:12.5px;margin-bottom:18px}.epo-kicker::before{content:\"\";width:9px;height:9px;border-radius:50%;background:var(--red2);box-shadow:0 0 0 5px rgba(255,42,42,.18);animation:epoPulse 2.4s ease-in-out infinite}@keyframes epoPulse{0%,100%{box-shadow:0 0 0 5px rgba(255,42,42,.18)}50%{box-shadow:0 0 0 11px rgba(255,42,42,0)}}.epo-h1{margin:0 0 20px;font-size:clamp(32px,4.4vw,58px);line-height:1.06;letter-spacing:-.035em;font-weight:900}.epo-h2{font-size:clamp(26px,3.2vw,42px);font-weight:900;margin-bottom:18px}.epo-h3{font-size:20px;font-weight:800;margin-bottom:10px}.epo-lead{font-size:clamp(17px,1.35vw,20px);color:var(--muted);max-width:780px;line-height:1.7}.epo-accent{background:linear-gradient(100deg,var(--red2) 0%,#ff7a5c 55%,var(--red2) 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var(--border);border-radius:var(--r2);padding:28px;transition:transform .2s ease,border-color .2s ease,background .2s ease}.epo-card:hover{transform:translateY(-4px);border-color:var(--border2);background:var(--panel2)}.epo-card p{margin:0 0 12px;font-size:15.5px;color:var(--muted2);line-height:1.7}.epo-card b.go{color:var(--red2);font-size:14px;font-weight:800}.epo-ico{display:inline-flex;align-items:center;justify-content:center;width:46px;height:46px;border-radius:14px;background:rgba(255,42,42,.14);border:1px solid rgba(255,42,42,.32);font-size:20px;margin-bottom:16px;box-shadow:0 0 24px rgba(255,42,42,.18)}.epo-mail{background:var(--panel);border:1px solid var(--border2);border-radius:18px;padding:22px 24px}.epo-mail small{display:block;font-size:12.5px;font-weight:800;letter-spacing:.1em;text-transform:uppercase;color:var(--muted2);margin-bottom:6px}.epo-mail a.addr{display:block;font-size:20px;font-weight:900;color:var(--red2);margin-bottom:4px}.epo-mail span{font-size:14px;color:var(--muted2)}.epo-note{margin-top:26px;padding:18px 22px;border-radius:16px;background:rgba(255,42,42,.08);border:1px solid rgba(255,42,42,.3);font-size:15px;color:var(--muted);line-height:1.65}.epo-hero{position:relative;overflow:hidden;background:var(--bg)}.epo-hero__bg{position:absolute;inset:0;background-image:url(\"https:\/\/mle0lyppdcdz.i.optimole.com\/cb:Eor5.ddb\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/www.elportalo.com\/wp-content\/uploads\/2026\/01\/Streamer-Header.jpg\");background-size:cover;background-position:center 25%;opacity:.3}.epo-hero__veil{position:absolute;inset:0;background:linear-gradient(180deg,rgba(5,5,7,.66) 0%,rgba(5,5,7,.9) 60%,var(--bg) 100%)}.epo-hero__inner{position:relative;z-index:2;padding:88px 0 64px}.epo-rv{opacity:0;transform:translateY(22px);transition:opacity .7s ease,transform .7s ease}.epo-rv.is-in{opacity:1;transform:none}@media (prefers-reduced-motion:reduce){.epo-rv{opacity:1;transform:none;transition:none}}@media (max-width:1100px){.epo-grid--3{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:780px){.epo-sec{padding:60px 0}.epo-hero__inner{padding:64px 0 44px}.epo-grid--2,.epo-grid--3{grid-template-columns:1fr}.epo-btn{width:100%}.epo-wrap{padding:0 18px}}<\/style>\n<div class=\"epo\">\n<section class=\"epo-hero\">\n<div class=\"epo-hero__bg\"><\/div>\n<div class=\"epo-hero__veil\"><\/div>\n<div class=\"epo-hero__inner\">\n<div class=\"epo-wrap\">\n<div class=\"epo-rv\" style=\"max-width:820px\"><span class=\"epo-kicker\">Contact<\/span><\/p>\n<h1 class=\"epo-h1\">Nous sommes <span class=\"epo-accent\">joignables directement<\/span>.<\/h1>\n<pee class=\"epo-lead\">Question technique, probl\u00e8me de compte, signalement d&rsquo;une infraction ou demande de presse \u2014 choisis ci-dessous la bonne voie. Nous r\u00e9pondons en fran\u00e7ais, sans syst\u00e8me de tickets anonyme.<\/pee><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-grid epo-grid--3 epo-rv\"><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/fr\/telecharger\/\"><span class=\"epo-ico\">\ud83d\udcf1<\/span><\/p>\n<h3 class=\"epo-h3\">Assistance dans l&rsquo;application<\/h3>\n<pee>Le moyen le plus rapide de nous joindre&nbsp;: ouvre l&rsquo;application elPortalO et utilise l&rsquo;espace d&rsquo;assistance de ton profil. Tu y vois ton compte et ton ID elPortalO \u2014 ce qui acc\u00e9l\u00e8re chaque demande.<\/pee><b class=\"go\">Ouvrir ou t\u00e9l\u00e9charger l&rsquo;application \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/fr\/assistance\/\"><span class=\"epo-ico\">\ud83d\udcac<\/span><\/p>\n<h3 class=\"epo-h3\">Aide &#038; assistance<\/h3>\n<pee>Probl\u00e8mes techniques, compte, coins ou questions sur l&rsquo;application. La plupart des r\u00e9ponses se trouvent d\u00e9j\u00e0 dans le centre d&rsquo;aide.<\/pee><b class=\"go\">Vers le centre d&rsquo;aide \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/fr\/regles-de-la-communaute\/\"><span class=\"epo-ico\">\ud83d\udea9<\/span><\/p>\n<h3 class=\"epo-h3\">Signaler un contenu ou un utilisateur<\/h3>\n<pee>Le moyen le plus rapide de signaler une violation de nos r\u00e8gles de la communaut\u00e9 est de le faire directement dans l&rsquo;application \u2014 ou par e-mail ci-dessous.<\/pee><b class=\"go\">Qu&rsquo;est-ce qui est interdit&nbsp;? \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/fr\/politique-de-confidentialite\/\"><span class=\"epo-ico\">\ud83d\uddd1\ufe0f<\/span><\/p>\n<h3 class=\"epo-h3\">Supprimer ton compte<\/h3>\n<pee>Tu peux supprimer ton compte toi-m\u00eame \u00e0 tout moment dans l&rsquo;application. Sans acc\u00e8s \u00e0 l&rsquo;application, envoie ta demande par e-mail. Le plus rapide est de le faire directement dans l&rsquo;application, sous <strong>Profil \u2192 Param\u00e8tres \u2192 Supprimer le compte<\/strong>.<\/pee><b class=\"go\">Comment nous supprimons les donn\u00e9es \u2192<\/b><\/a><a class=\"epo-card\" href=\"https:\/\/www.elportalo.com\/fr\/agence\/\"><span class=\"epo-ico\">\ud83e\udd1d<\/span><\/p>\n<h3 class=\"epo-h3\">Presse &#038; collaborations<\/h3>\n<pee>Demandes de m\u00e9dias, partenariats, sujets li\u00e9s aux agences ou envie de collaborer avec elPortalO.<\/pee><b class=\"go\">Programme d&rsquo;agence \u2192<\/b><\/a><\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\"><span class=\"epo-kicker\">Contact direct<\/span><\/p>\n<h2 class=\"epo-h2\">Les moyens directs de nous joindre.<\/h2>\n<pee class=\"epo-lead\">Le plus rapide est la fonction d&rsquo;assistance dans l&rsquo;application&nbsp;: ton ID elPortalO, ton compte et ton activit\u00e9 y sont d\u00e9j\u00e0 disponibles. Utilise les options ci-dessous si tu n&rsquo;as pas acc\u00e8s \u00e0 l&rsquo;application pour le moment.<\/pee><\/div>\n<div class=\"epo-grid epo-grid--3 epo-rv\">\n<div class=\"epo-mail\"><small>Contact g\u00e9n\u00e9ral<\/small><a class=\"addr\" href=\"mailto:info@elportalo.com\">info@elportalo.com<\/a><span>Assistance, compte, coins, questions g\u00e9n\u00e9rales<\/span><\/div>\n<div class=\"epo-mail\"><small>Confidentialit\u00e9 &#038; suppression<\/small><a class=\"addr\" href=\"mailto:info@elportalo.com?subject=Demande%20relative%20aux%20donn%C3%A9es\">info@elportalo.com<\/a><span>Acc\u00e8s, rectification, effacement selon le RGPD<\/span><\/div>\n<div class=\"epo-mail\"><small>\u00c9diteur &#038; adresse<\/small><a class=\"addr\" href=\"https:\/\/www.elportalo.com\/fr\/mentions-legales\/\">Mentions l\u00e9gales<\/a><span>Identification compl\u00e8te de l&rsquo;\u00e9diteur<\/span><\/div>\n<\/div>\n<div class=\"epo-btns epo-rv\"><a class=\"epo-btn epo-btn--primary\" href=\"mailto:info@elportalo.com?subject=Demande%20elPortalO\">\u00c9crire un message<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.elportalo.com\/fr\/assistance\/\">Aide &#038; assistance<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.instagram.com\/elportalocom\/\" target=\"_blank\" rel=\"noopener\">Instagram<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.tiktok.com\/@elportalo\" target=\"_blank\" rel=\"noopener\">TikTok<\/a><a class=\"epo-btn epo-btn--ghost\" href=\"https:\/\/www.youtube.com\/@elPortalOcom\" target=\"_blank\" rel=\"noopener\">YouTube<\/a><\/div>\n<div class=\"epo-note epo-rv\"><strong>\u00c0 noter&nbsp;:<\/strong> nous ne pouvons pas traiter les questions de compte, de coins ou de s\u00e9curit\u00e9 via les r\u00e9seaux sociaux \u2014 pour cela, nous avons besoin de passer par l&rsquo;assistance avec ton ID elPortalO.<\/div>\n<\/div>\n<\/section>\n<section class=\"epo-sec epo-sec--alt\">\n<div class=\"epo-wrap\">\n<div class=\"epo-head epo-rv\" style=\"margin-bottom:0\"><span class=\"epo-kicker\">Ton message<\/span><\/p>\n<h2 class=\"epo-h2\">Dis-nous ce dont tu as besoin.<\/h2>\n<pee class=\"epo-lead\">Plus tes informations sont pr\u00e9cises, plus la solution arrive vite. Indique ton ID elPortalO, ton appareil, la date et l&rsquo;heure du probl\u00e8me \u2014 et, pour les coins ou les paiements, le num\u00e9ro de commande \u00e9galement.<\/pee>\n<div class=\"epo-btns\"><a class=\"epo-btn epo-btn--primary\" href=\"mailto:info@elportalo.com?subject=Demande%20d%27assistance%20elPortalO\">\u00c9crire \u00e0 info@elportalo.com<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<p><script>(function(){var items=document.querySelectorAll('.epo .epo-rv');if('IntersectionObserver' in window){var io=new IntersectionObserver(function(es){es.forEach(function(e){if(e.isIntersecting){e.target.classList.add('is-in');io.unobserve(e.target);}});},{rootMargin:'0px 0px -8% 0px',threshold:0.05});Array.prototype.forEach.call(items,function(el){io.observe(el);});}else{Array.prototype.forEach.call(items,function(el){el.classList.add('is-in');});}})();<\/script>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-1449","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.elportalo.com\/fr\/wp-json\/wp\/v2\/pages\/1449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elportalo.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elportalo.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/fr\/wp-json\/wp\/v2\/comments?post=1449"}],"version-history":[{"count":1,"href":"https:\/\/www.elportalo.com\/fr\/wp-json\/wp\/v2\/pages\/1449\/revisions"}],"predecessor-version":[{"id":1453,"href":"https:\/\/www.elportalo.com\/fr\/wp-json\/wp\/v2\/pages\/1449\/revisions\/1453"}],"wp:attachment":[{"href":"https:\/\/www.elportalo.com\/fr\/wp-json\/wp\/v2\/media?parent=1449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}