{"id":1022,"date":"2026-10-23T01:37:54","date_gmt":"2026-10-22T23:37:54","guid":{"rendered":"https:\/\/www.elportalo.com\/iade-politikasi\/"},"modified":"2026-10-23T01:37:54","modified_gmt":"2026-10-22T23:37:54","slug":"iade-politikasi","status":"publish","type":"page","link":"https:\/\/www.elportalo.com\/tr\/iade-politikasi\/","title":{"rendered":"\u0130ade Politikas\u0131"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style>.epo{--bg:#050507;--panel:rgba(255,255,255,.05);--border:rgba(255,255,255,.12);--muted:rgba(255,255,255,.82);--muted2:rgba(255,255,255,.62);--red2:#ff2a2a;--red:#b51212;background:var(--bg);color:#fff;font-family:inherit;-webkit-font-smoothing:antialiased}.epo *{box-sizing:border-box}.epo a{color:var(--red2);font-weight:700;text-decoration:underline;text-underline-offset:3px}.epo p{margin:0 0 16px;color:var(--muted);line-height:1.75;font-size:17px}.epo h1,.epo h2,.epo h3{margin:0;line-height:1.2;letter-spacing:-.02em}.epo ul{margin:0 0 16px;padding-left:22px;color:var(--muted);line-height:1.8;font-size:17px}.epo-wrap{max-width:980px;margin:0 auto;padding:72px 24px}.epo-kicker{color:var(--muted2);font-weight:800;letter-spacing:.14em;text-transform:uppercase;font-size:12.5px;margin-bottom:16px;display:block}.epo-h1{font-size:clamp(32px,4.4vw,52px);font-weight:900;margin-bottom:18px}.epo-h2{font-size:clamp(24px,3vw,34px);font-weight:900;margin:44px 0 14px}.epo-h3{font-size:20px;font-weight:800;margin:28px 0 10px}.epo-note{padding:18px 22px;border-radius:16px;background:rgba(255,42,42,.08);border:1px solid rgba(255,42,42,.3);color:var(--muted);line-height:1.7;font-size:15.5px;margin:0 0 26px}.epo-grid{display:grid;gap:16px;grid-template-columns:repeat(3,minmax(0,1fr));margin:18px 0}.epo-card{background:var(--panel);border:1px solid var(--border);border-radius:18px;padding:22px}.epo-card p{margin:0;font-size:15.5px;color:var(--muted2)}@media(max-width:780px){.epo-wrap{padding:52px 18px}.epo-grid{grid-template-columns:1fr}}<\/style>\n<div class=\"epo\">\n<div class=\"epo-wrap\"><span class=\"epo-kicker\">\u0130adeler<\/span><\/p>\n<h1 class=\"epo-h1\">\u0130ade Politikas\u0131<\/h1>\n<div class=\"epo-note\"><strong>Bilgilendirme ama\u00e7l\u0131 \u00e7eviri.<\/strong> Bu metin bilgilendirme ama\u00e7l\u0131 \u00e7eviridir; ba\u011flay\u0131c\u0131 olan Almanca s\u00fcr\u00fcmd\u00fcr. Bu politikan\u0131n Almanca s\u00fcr\u00fcm\u00fc (<a href=\"https:\/\/elportalo.com\/rueckerstattungsrichtlinie\/\" target=\"_blank\" rel=\"noopener\">R\u00fcckerstattungsrichtlinie<\/a>) hukuken ba\u011flay\u0131c\u0131 olan s\u00fcr\u00fcmd\u00fcr.<\/div>\n<pee>Bu politika, elPortalO&#8217;da hangi durumlarda iade yap\u0131labilece\u011fini ve coinler, uygulama sat\u0131n al\u0131mlar\u0131 ile \u00f6deme sorunlar\u0131 gibi dijital mallar i\u00e7in hangi kurallar\u0131n ge\u00e7erli oldu\u011funu a\u00e7\u0131klar.<\/pee>\n<h2 class=\"epo-h2\">\u0130lke<\/h2>\n<pee>Coinler, dijital i\u00e7erikler ve sanal mallar dijital hizmetlerdir. T\u00fcketici olarak kural olarak on d\u00f6rt g\u00fcnl\u00fck bir cayma hakk\u0131na sahipsin. Bu hak, sipari\u015f s\u00fcrecinde ifaya derhal ba\u015flamam\u0131za a\u00e7\u0131k\u00e7a onay verdiysen ve bununla cayma hakk\u0131n\u0131 kaybetti\u011fini onaylad\u0131ysan erken sona erer (Alman Medeni Kanunu BGB m. 356 f. 5). Yaln\u0131zca bu durumda, hesaba halihaz\u0131rda aktar\u0131lm\u0131\u015f coinlerin iadesi hari\u00e7 tutulur.<\/pee>\n<div class=\"epo-grid\">\n<div class=\"epo-card\">\n<h3 class=\"epo-h3\" style=\"margin-top:0\">\ud83e\ude99 Aktar\u0131lan coinler<\/h3>\n<pee>Cayma hakk\u0131ndan ge\u00e7erli bir \u015fekilde feragat edildikten sonra, hesaba halihaz\u0131rda aktar\u0131lm\u0131\u015f coinler iade d\u0131\u015f\u0131d\u0131r. Bu feragat olmadan on d\u00f6rt g\u00fcnl\u00fck cayma s\u00fcresi ge\u00e7erlidir.<\/pee><\/div>\n<div class=\"epo-card\">\n<h3 class=\"epo-h3\" style=\"margin-top:0\">\u2699\ufe0f Teknik hatalar<\/h3>\n<pee>Teknik sorunlar, \u00e7ift \u00f6demeler veya teslim edilmeme durumlar\u0131nda vakay\u0131 tek tek inceleriz.<\/pee><\/div>\n<div class=\"epo-card\">\n<h3 class=\"epo-h3\" style=\"margin-top:0\">\ud83d\udcf1 Uygulama ma\u011fazas\u0131 sat\u0131n al\u0131mlar\u0131<\/h3>\n<pee>Google Play veya Apple App Store \u00fczerinden yap\u0131lan sat\u0131n al\u0131mlar, ilgili platformun kurallar\u0131na tabidir.<\/pee><\/div>\n<\/div>\n<h2 class=\"epo-h2\">Cayma hakk\u0131n<\/h2>\n<pee>Coin ma\u011fazam\u0131z \u00fczerinden t\u00fcketici olarak coin sat\u0131n al\u0131rsan, s\u00f6zle\u015fmenin kurulmas\u0131ndan itibaren on d\u00f6rt g\u00fcnl\u00fck yasal bir cayma hakk\u0131n vard\u0131r. Cayma hakk\u0131 bildiriminin tam metni ve \u00f6rnek cayma formu <a href=\"https:\/\/www.elportalo.com\/tr\/genel-sartlar\/\">Genel \u015eartlar\u0131m\u0131z\u0131n 7. maddesinde<\/a> yer al\u0131r.<\/pee><pee>Coinlerini hemen kullanabilmen i\u00e7in sipari\u015f s\u00fcrecinde iki onay isteriz: ifaya derhal ba\u015flamam\u0131za izin verdi\u011fin ve bunun sonucunda cayma hakk\u0131n\u0131n sona erdi\u011finin fark\u0131nda oldu\u011fun. Bu onaylar\u0131 vermezsen, coinler ancak cayma s\u00fcresi dolduktan sonra hesab\u0131na aktar\u0131l\u0131r.<\/pee><pee>Cayma i\u00e7in, sipari\u015f numaranla birlikte <strong>info@elportalo.com<\/strong> adresine g\u00f6nderilecek bi\u00e7imsiz bir mesaj yeterlidir.<\/pee>\n<h3 class=\"epo-h3\">Coin ma\u011fazas\u0131 ve WooCommerce sat\u0131n al\u0131mlar\u0131<\/h3>\n<pee>Coinler resmi elPortalO coin ma\u011fazas\u0131ndan sat\u0131n al\u0131nd\u0131\u011f\u0131nda, ba\u015far\u0131l\u0131 \u00f6demenin ard\u0131ndan belirtilen elPortalO ID&#8217;ye otomatik olarak aktar\u0131l\u0131r.<\/pee>\n<ul>\n<li>Coinler aktar\u0131lmadan \u00f6nce, m\u00fcnferit durumlarda bir sipari\u015f incelenebilir veya iptal edilebilir.<\/li>\n<li>Ba\u015far\u0131l\u0131 bir API y\u00fcklemesinden sonra iade kural olarak hari\u00e7 tutulur.<\/li>\n<li>\u00c7ift \u00f6deme veya teknik hatal\u0131 kay\u0131t durumunda manuel inceleme yap\u0131labilir.<\/li>\n<li>L\u00fctfen sipari\u015f numaras\u0131 ve \u00f6deme bilgileriyle destek ekibiyle ileti\u015fime ge\u00e7.<\/li>\n<\/ul>\n<h3 class=\"epo-h3\">Google Play ve Apple App Store<\/h3>\n<pee>Coinleri veya dijital i\u00e7erikleri do\u011frudan Google Play ya da Apple App Store \u00fczerinden sat\u0131n al\u0131rsan, olas\u0131 iade ilgili platform \u00fczerinden y\u00fcr\u00fcr.<\/pee>\n<ul>\n<li>Google Play sat\u0131n al\u0131mlar\u0131, Google Play iade kurallar\u0131na tabidir.<\/li>\n<li>Apple App Store sat\u0131n al\u0131mlar\u0131, Apple&#8217;\u0131n iade kurallar\u0131na tabidir.<\/li>\n<li>elPortalO, platform kararlar\u0131n\u0131 her zaman do\u011frudan etkileyemez.<\/li>\n<li>Destek talepleri yine de elPortalO \u00fczerinden iletilebilir.<\/li>\n<\/ul>\n<h3 class=\"epo-h3\">Doland\u0131r\u0131c\u0131l\u0131k, chargeback ve yetkisiz coinler<\/h3>\n<pee>Doland\u0131r\u0131c\u0131l\u0131k, chargeback, k\u00f6t\u00fcye kullan\u0131m veya yasa d\u0131\u015f\u0131 yollarla elde edilmi\u015f coinler durumunda elPortalO, ilgili coinleri, elmaslar\u0131 veya avantajlar\u0131 geri alma hakk\u0131n\u0131 sakl\u0131 tutar.<\/pee>\n<ul>\n<li>Doland\u0131r\u0131c\u0131l\u0131k durumunda coinler veya elmaslar sonradan da d\u00fczeltilebilir ya da bakiyeden d\u00fc\u015f\u00fclebilir.<\/li>\n<li>Hesaplar ge\u00e7ici olarak k\u0131s\u0131tlanabilir veya kal\u0131c\u0131 olarak yasaklanabilir.<\/li>\n<li>Resmi kanallar d\u0131\u015f\u0131ndaki harici coin sat\u0131n al\u0131mlar\u0131 korunmaz.<\/li>\n<li>Chargeback doland\u0131r\u0131c\u0131l\u0131\u011f\u0131 veya doland\u0131r\u0131c\u0131l\u0131k durumunda ba\u015fka \u00f6nlemler de izleyebilir.<\/li>\n<\/ul>\n<pee><strong>\u00d6nemli:<\/strong> Coinler yaln\u0131zca uygulama, resmi elPortalO coin ma\u011fazas\u0131 veya uygulamada resmen listelenen coin bayileri \u00fczerinden edinilebilir. Harici veya yetkisiz sa\u011flay\u0131c\u0131lardan yap\u0131lan sat\u0131n al\u0131mlar kendi sorumlulu\u011fundad\u0131r ve hesab\u0131n kapat\u0131lmas\u0131na yol a\u00e7abilir.<\/pee>\n<h3 class=\"epo-h3\">Talep nas\u0131l iletilir<\/h3>\n<pee>L\u00fctfen destek formunu kullan ve m\u00fcmk\u00fcn oldu\u011funca kesin bilgiler g\u00f6nder: kullan\u0131c\u0131 ad\u0131, elPortalO ID, sipari\u015f numaras\u0131, \u00f6deme tarihi ve sorunun k\u0131sa bir a\u00e7\u0131klamas\u0131. <a href=\"https:\/\/www.elportalo.com\/tr\/destek\/\">Deste\u011fi a\u00e7<\/a><\/pee>\n<h3 class=\"epo-h3\">M\u00fcnferit durumlarda inceleme<\/h3>\n<pee>Her talep tek tek incelenir. \u0130ade garanti edilmez; m\u00fcnferit duruma, \u00f6deme yoluna ve coinlerin teslim durumuna ba\u011fl\u0131d\u0131r.<\/pee><\/div>\n<\/div>\n<p>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-1022","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.elportalo.com\/tr\/wp-json\/wp\/v2\/pages\/1022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elportalo.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elportalo.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elportalo.com\/tr\/wp-json\/wp\/v2\/comments?post=1022"}],"version-history":[{"count":0,"href":"https:\/\/www.elportalo.com\/tr\/wp-json\/wp\/v2\/pages\/1022\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.elportalo.com\/tr\/wp-json\/wp\/v2\/media?parent=1022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}