Delete account

Account & data

Delete your elPortalO account

You can delete your elPortalO account at any time — directly in the app or, if you no longer have access, through the request on this page. This page applies to the elPortalO app by Soyer GbR.

1. Delete in the app

The fastest way — deletion starts immediately.
  1. Open the elPortalO app
  2. Go to Profile
  3. Then Settings
  4. Choose Delete account
  5. Confirm the security prompt

2. Without app access

No access to your account any more? Submit your request in writing.
  1. Write to us through the contact page or by email
  2. Give your elPortalO ID and your username
  3. Write from the email address registered with the account so we can match you
  4. We confirm the deletion to you
Request deletion

What gets deleted

DataWhat happens
Profile, username, profile picture, bioPermanently deleted
Chat messages and commentsPermanently deleted
Coin and diamond balanceExpires and is deleted — a payout is no longer possible afterwards
Verification data (ID, selfie)Deleted, unless a statutory retention obligation applies
Payment and invoice recordsKept for the statutory retention period and deleted afterwards
Important: Settle any open payouts before you delete your account. After deletion a balance cannot be restored. A deleted account cannot be reactivated — you can sign up again at any time, but you start from zero.

Subscriptions and purchases through the stores

Purchases you made through the Apple App Store or Google Play are billed by Apple or Google. Deleting your elPortalO account does not cancel anything there automatically. You manage and cancel existing subscriptions directly in your Apple or Google account.Refunds for store purchases also go through the respective platform. For everything else, see our refund policy.

Your further rights

Besides deletion, under the GDPR you also have the right to access, rectification, restriction of processing, data portability and objection. An informal message is enough.All the details — which data we process for what purpose and for how long — are in the privacy policy. You'll find the provider in the legal notice.
Submit a request