We're directly reachable.
Whether it's a technical question, an account issue, a report of a violation or a press enquiry — pick the right route below. We answer in English or German, without an anonymous ticket system.
Support in the app
The fastest way to reach us: open the elPortalO app and use the support area in your profile. There you see your account and your elPortalO ID — which speeds up every request.
Open or get the app →💬Help & support
Technical problems, account, coins or questions about the app. Most answers are already in the help centre.
To the help centre →🚩Report content or a user
The fastest way to report violations of our community guidelines is directly in the app — or by email below.
What is prohibited? →🗑️Delete your account
You can delete your account yourself in the app at any time. Without app access, send your request by email. The fastest way is directly in the app under Profile → Settings → Delete account.
How we delete data (German) →🤝Press & collaborations
Media enquiries, partnerships, agency topics or interest in working with elPortalO.
Agency program →Direct ways to reach us.
The quickest route is the support function in the app: your elPortalO ID, your account and your activity are already there. Use the options here if you currently have no app access.
Tell us what you need.
The more precise your details, the faster the solution. Include your elPortalO ID, your device, the date and time of the problem — and for coins or payments, the order number as well.
