Staying safe on elPortalO.
Protection, fairness and trust come first at elPortalO. Through a combination of identity checks, modern security systems, in-app moderation and clear rules, we create a safe environment for live streams, video chats and community interaction.
Why safety & verification are essential.
To meet the requirements of the app store guidelines (Apple & Google) as well as European data protection and youth protection standards, we rely on multi-level security concepts.
Protection from fake accounts
Identity checks protect the community from bot networks, spam accounts and identity theft. Verified accounts signal authenticity.
Secure transactions
For transactions in the coin shop and for payouts of diamond balances, verification mechanisms prevent fraud and abuse.
Moderation & AI protection
Real-time analysis tools and moderation systems help detect rule violations, harassment and inappropriate content early.
How verification works
Identity verification is simple and protected, through the app or the official support. A valid ID document and a matching selfie are needed:
- ID check: Comparison of name, date of birth and photo to confirm legal age.
- Selfie match: Making sure the account holder carries out the verification personally.
- Secure storage: Verification data is processed under the GDPR solely for checking and proof purposes.
- Verification badge: You receive the check mark after successful confirmation.
Please note: Submitting forged, manipulated or someone else's documents leads to immediate rejection, an account ban and, where applicable, a report to the competent authorities.
Who has to verify?
To give the community maximum freedom while protecting it, we distinguish between optional and mandatory verification:
- Viewers & standard users: Verification is voluntary but recommended for extended features.
- Streamers & content creators: Verification is required before starting public live streams (18+ youth protection).
- Agency owners & coin dealers: Mandatory KYC process to ensure business transparency.
- Balance payouts: Mandatory before every payout of diamonds or earnings.
User protection & moderation in real time.
In line with the Google Play and Apple App Store guidelines, elPortalO offers direct in-app functions to protect you from unwanted behavior.
In-app report
Any user or live stream can be reported directly in two clicks.
Block users
Blocked users can neither contact you nor watch your streams.
24/7 moderation
Incoming reports are reviewed promptly by our support and moderation team.
Consequences
Violations lead to warnings, muting or permanent account exclusion.
Privacy
Learn in detail how your data is protected and processed under the GDPR.
Open privacy policy (German) →📩Support & contact
Questions about verification or want to report a problem? Our support will help you.
Open support →📜Community rules
Read our guidelines for respectful and safe interaction on elPortalO.
Open guidelines →Frequently asked questions.
Important questions and answers about verification, safety and youth protection.
Is verification free for all users?
Yes, identity verification at elPortalO is completely free.
How long does it take to review my documents?
A verification request is usually processed within 24 to 48 hours. With high volumes or illegible documents there may be slight delays.
What happens to the ID data I submit?
Your data is stored encrypted under strict GDPR requirements and used only to verify your account and for legally required checks (e.g. youth protection, anti-money-laundering). Passing it on to third parties for advertising purposes is excluded.
How can I report harassing users or inappropriate streams?
In the chat or directly in the live stream, tap the three dots (...) and choose “Report”. Our moderation team receives the notice immediately. You can also block the user so they can no longer send you messages.
What happens after I've reported something?
We confirm receipt of your report and review it — automatically and, where needed, additionally by a person. We handle reports about youth protection, violence and sexual content as a priority. We inform you of the result. If the review leads to a measure, the affected account receives a justification. The full process is in the community guidelines.
I think a ban is wrong — what can I do?
You can have any warning, restriction or ban reviewed. Write to us through the contact page, give your elPortalO ID and briefly explain why you think the decision is wrong. We'll look at the case again and reply with a justification. Your statutory rights remain unaffected.
Can I have my account and data deleted?
Yes, at any time. In the app, go to Profile → Settings → Delete account. Without app access, send your request through the contact page. Your verification data is deleted as well, unless a statutory retention obligation applies. More in the privacy policy.
For reports and complaints you can reach us directly in the app through the report function or by email at info@elportalo.com. How we handle reports is set out in our terms of use.
