Rules for a safe community.
elPortalO is a platform for live streaming, entertainment and exchange. So that users, streamers (hosts), agencies and supporters feel safe, clear rules apply to content, behavior, payments and how we treat each other.
Basic principles.
These guidelines apply to all areas of elPortalO — including profiles, live streams, chats, comments, posts (Moments), agencies, coins, gifts and support functions.
Respectful treatment
Treat other users fairly and without harassment, bullying, insults or discrimination of any kind.
Safety & protection
Content or behavior that endangers, exploits or harasses people is penalised immediately.
Real accounts & authenticity
Fake profiles, identity theft (impersonation) and fraud are strictly prohibited on elPortalO.
Strictly prohibited content and actions.
The following content, actions and offers are prohibited on elPortalO. Violations lead to immediate sanctions up to exclusion.
Sexual content
Nudity, pornography, sexually suggestive depictions, escort services, sugar daddy/sugar baby offers and adult offers are prohibited.
Strict youth protection
Children and minors under 18 must not be shown in streams. Cybergrooming and endangering minors lead to an immediate report to the authorities.
Violence & self-endangerment
Extreme violence, gore, self-harm, eating disorders, suicidal thoughts or dangerous challenges are prohibited.
Drugs & illegal substances
Consuming, glorifying, visually depicting or brokering drugs, alcohol or illegal goods in front of the camera is prohibited.
Hate & extremism
Hate speech, racism, discrimination, extremism, terrorist propaganda and calls to violence are not tolerated.
Fraud & system abuse
Scams, view bots, phishing, spam, exploits (abusing bugs) and manipulation of rankings or coins are prohibited.
Live stream rules & host duties
Live streaming and monetisation on elPortalO are only permitted from age 18 after successful verification.
- Minimum age: Actively streaming as a host is strictly reserved for people aged 18 and over.
- No nudity/sex: Strict ban on explicit content or exposure.
- No gambling: Casino games, prohibited games and non-transparent raffles are not allowed.
- Applicable law: Ban on drugs, weapons, violence and prohibited items on camera.
- No poaching: Aggressively recruiting people to other platforms is prohibited.
Copyright & privacy
Users and streamers are themselves liable for the content they distribute and stream.
- Copyright (DMCA): No streaming of movies, TV series, sports events or protected music without a licence.
- Privacy & doxxing: Publishing third parties' private data (phone numbers, addresses, real names) is prohibited.
- Right to one's own image: Streams in public spaces must not violate the rights of uninvolved persons.
- No impersonation: False identities or posing as a moderator/team member are prohibited.
Coins, diamonds, gifts and payments
Coins serve as a virtual means of payment and are automatically converted into payable diamonds when sent to streamers.
- Official sources: Coins may only be purchased through the app, the official coin shop (elportalo.com) or verified coin dealers.
- Ban on third-party trading: Buying, selling or trading coins, accounts or virtual goods outside the official channels is strictly prohibited.
- In-app monetisation: Paid chats (fees for messages) and gifts must not be misused for private deals or illegal consideration outside the app.
- Ban on abuse: Chargeback fraud, money laundering, scams or illegal generation of coins lead to immediate account suspension.
Moderation, AI monitoring and consequences
elPortalO relies on a combination of automated real-time AI monitoring, manual moderation and in-app reports.
- AI monitoring: Live streams, chats and media are monitored automatically in real time around the clock.
- 3-strikes rule: Three minor violations within a calendar year lead to permanent exclusion from the platform.
- Immediate suspension: A single serious violation (e.g. youth protection violation, fraud) leads to an unannounced, permanent ban.
- Forfeiture of balances: On exclusion for a violation of the guidelines, all claims to profile content, coins, diamonds or dealer/agency status lapse without refund.
- Inactivity: Unassigned accounts that are completely inactive for over 6 months are deleted automatically for server cleanup.
Escalation steps:
Report violations
Users can report rule violations directly in the app or through the support page on the website.
Verification
Hosts, agency owners and coin dealers must complete an identity check with an ID document.
Support & help centre
For questions, in-app support under “Profile → Help” and web support are available.
Report, review, decide.
Every report follows the same process with us. You should know what happens after you tap “Report” — and what you can do if you think a decision is wrong.
How to report a violation
You need no form expertise — the only thing that matters is that we can find the case again.
- In the app: through the report icon on the live stream, the profile or the individual message.
- On the website: through the support request on the Help & support page.
- Give the username or elPortalO ID, date and time and briefly describe what happened.
- A screenshot or a timestamp in the stream helps us classify the case faster.
What happens after your report
We confirm receipt of your report and inform you of the outcome.
- Every report is reviewed — automatically and, where needed, additionally by a person.
- We handle reports about youth protection, violence and sexual content as a priority.
- If the review leads to a measure, the affected account receives a justification.
- For criminal content we involve the competent authorities.
Step in yourself — and object.
You don't have to wait until we've decided. And if you think a decision of ours is wrong, the way to challenge it is just as clear.
Block and mute
Any account can be blocked directly in the app.
- Blocked users can no longer message you.
- They can no longer chat in your stream or invite you.
- You can undo a block at any time.
- Blocking doesn't replace a report — please also report violations.
Objecting to a measure
Warning, restriction or ban — you can have any decision reviewed.
- Write to us through support and give your elPortalO ID.
- Briefly explain why you think the decision is wrong.
- We'll look at the case again and reply with a justification.
- Your statutory rights remain unaffected.
Conclusion: These guidelines create a safe and fair framework for the whole community. By using elPortalO you agree to these rules.
For reports and complaints you can reach us directly in the app through the report function or by email at info@elportalo.com. How we handle reports is set out in our terms of use.
