Legal

Terms of Use for elPortalO

Courtesy translation. This English version is provided for convenience. The German version (Nutzungsbedingungen) is the legally binding version.

These terms of use govern the use of the elPortalO app, the website and all community, live stream, chat, coin, profile and platform functions.

1. Provider

elPortalO is operated by Soyer GbR. Further details are in the legal notice at www.elportalo.com/impressum.

2. Requirements for use

Using elPortalO requires that you are at least 18 years old and have full legal capacity. A user account is required for use. A guest mode is not provided. Users must give correct information when registering and protect their account from unauthorised access.

  • Every user is responsible for the activities of their account.
  • Fake accounts, identity theft and abusive multiple accounts are prohibited.
  • elPortalO may deactivate or delete inactive, fake or abusive accounts.

3. App store rules

For use through Google Play or the Apple App Store, the respective terms and policies of Google and Apple additionally apply. In the event of conflicts relating to app store purchases, downloads or platform functions, the respective store rules may also be decisive.

4. Permitted use

elPortalO may only be used lawfully, respectfully and in accordance with these terms of use, the community guidelines and applicable law.

  • Use elPortalO only for legal content and permitted platform functions.
  • Respect other users, streamers, agencies and supporters.
  • Follow the rules on live streams, chats, coins, diamonds and gifts.
  • Report violations directly in the app or through support.

5. Prohibited use

In particular, illegal, harmful, fraudulent, sexual, violence-glorifying, discriminatory or manipulative content and actions are prohibited.

  • No nudity, pornography, escort, sugar daddy, adult or sexual offers.
  • No violence, drugs, weapons, hate speech, terrorism or illegal content.
  • No harassment, bullying, threats, stalking or blackmail.
  • No bots, spam, fake giveaways, scams, phishing or identity theft.
  • No circumvention of bans, security functions, payment systems or API rules.
  • No infringement of copyright, trademark rights, personality rights or data protection rights.

6. Live streaming and community content

Live streaming, chats, images, videos, comments and other user content must comply with the community guidelines. Live streaming is only permitted under the conditions that apply at the time.

  • Users are responsible for their own content.
  • elPortalO may review, remove, restrict or block content.
  • Live streams may be ended or restricted in the event of violations.
  • For third-party music, images, videos or brands, the necessary rights must be held.

6a. Reporting and complaints procedure

You can report unlawful or rule-breaking content to us at any time — directly in the app through the report function on a stream, profile or message, or by email to info@elportalo.com. Please describe as precisely as possible which content or account is concerned and what the violation consists of.

This is how we handle your report:

  • You receive confirmation that your report has reached us.
  • We review the reported content promptly, carefully and without arbitrariness. Where we use automated systems, we point this out.
  • You receive notice of our decision, including a justification.
  • If you disagree with the decision, you can object to it within six months. Write to us at info@elportalo.com. Independently of this, legal recourse is open to you; you can also turn to a certified out-of-court dispute resolution body.

The same applies if your own content was removed or your account restricted: we tell you the reason, and you can have the decision reviewed.

Point of contact: For reports, requests from authorities and complaints you can reach us at info@elportalo.com. Communication is possible in German and English.

7. Coins, diamonds and virtual goods

Coins, diamonds, gifts, badges and other virtual goods are digital platform functions within elPortalO. Outside the platform they have no statutory real-money value.

  • Coins may only be acquired through official elPortalO channels.
  • External payments, private deals or unauthorised coin sales are prohibited.
  • Virtual goods can be frozen, corrected or withdrawn in the event of fraud, chargebacks or rule violations.
  • Payouts are only possible through officially released functions and after review.

8. Verification and security

Verification may be required for certain functions, in particular for streamers, agency owners, coin dealers, payouts or security-relevant processes.

  • Verification can take place through ID and selfie.
  • False, forged or someone else's data can lead to a ban.
  • elPortalO may restrict functions until a review is completed.

9. Moderation, AI systems and measures

elPortalO uses technical safeguards, AI-supported systems and manual reviews to detect and prevent violations, abuse and illegal content.

  • Content can be reviewed automatically or manually.
  • Accounts can be warned, restricted, deactivated, deleted or permanently banned.
  • Coins, diamonds, payouts or benefits can be frozen or corrected.
  • Serious violations can result in legal steps or reports to the competent authorities.

10. Availability and changes

elPortalO strives for a stable and secure platform. However, error-free, uninterrupted or permanently unchanged availability at all times cannot be guaranteed.

  • Functions can be changed, extended, restricted or removed.
  • Prices, coin packages, rules, features and technical processes can be adjusted.
  • Maintenance, updates or technical disruptions can temporarily restrict use.

11. Push notifications and app permissions

elPortalO may require app permissions such as camera, microphone, notifications or storage access to provide certain functions. Users can manage permissions through their operating system.

12. Suspension, termination and deletion

elPortalO may restrict, deactivate or delete user accounts in the event of violations of these terms of use, the community guidelines, laws or security requirements.

  • This also applies in the case of fraud, fake accounts, spam, abuse or circumvention of rules.
  • Inactive accounts can be deactivated or deleted after appropriate review.
  • There is no claim to restoration of banned or deleted content, to the extent legally permissible.

13. Liability

elPortalO is liable in accordance with the statutory provisions in cases of intent, gross negligence and injury to life, body or health. For simple negligence, elPortalO is only liable for breach of essential contractual obligations and limited to the foreseeable damage.

Deleting your account yourself: You can delete your account directly in the app at any time — under Profile → Settings → Delete account. With deletion, your usage contract and access to your account end. Unused coins and diamonds expire. Statutory retention periods for invoice and payment data remain unaffected.

elPortalO accepts no responsibility for content, statements, actions or offers of users, streamers, agencies or third parties, to the extent legally permissible.

14. Data protection

Information on the processing of personal data is in our privacy policy: open privacy policy.

15. Final provisions

German law applies. To the extent legally permissible, the place of jurisdiction is Landshut. Should individual provisions of these terms of use be invalid, the validity of the remaining provisions remains unaffected.

Note: In addition, the terms and conditions, community guidelines, privacy provisions and refund policy of elPortalO apply.

Open terms and conditions · Community guidelines · Refund policy